Privacy Policy

1. Introduction

Welcome to Trade Hawk HQ ("Trade Hawk HQ," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website, dashboard, or services (collectively, the "Service"), you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect different types of information to provide and improve the Service.

• Personal Information: When you register for the Service or contact us, we may collect personal details such as your name, company name, email address, phone number, and any other information you choose to provide.
• Account & Authentication Data: If applicable, we may collect login credentials or authentication tokens to provide access to the Trade Hawk HQ dashboard.
• Payment Data: If you subscribe to a paid plan, payment details (such as credit card numbers) are processed and stored by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
• Usage Data: We may collect information about how you access and use the Service. This can include your IP address, browser type, device information, pages visited, time and date of visits, and other diagnostic data.

3. How We Use Your Information

We use the information we collect for a variety of business purposes, including to:

• Provide, operate, and maintain the Service.
• Create and manage your account.
• Send daily lead emails, reports, and related notifications you have subscribed to.
• Respond to your requests, questions, and support inquiries.
• Notify you about changes to our Service, including updates and new features.
• Monitor and analyze usage and performance of the Service to improve reliability and user experience.
• Detect, prevent, and address technical issues, fraud, or security threats.
• Comply with legal obligations or enforce our Terms of Service.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors (such as hosting providers, email service providers, analytics, or payment processors) who assist us in operating the Service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction, where permitted by law.

5. Data Security

The security of your data is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of non-essential marketing or promotional communications.

To exercise any of these rights, please contact us at support@tradehawkhq.com.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

support@tradehawkhq.com